
Technology and AI delivering positive
customer and colleague experiences
Continued focus on our digital capabilities,
including significant advancements in the use of
AI, remains central to our strategy, supporting
operating leverage, decision-making and our risk
management.
AI augments the specialist judgement of our
experienced colleagues, with core activities such
as valuation handling and complaints handling
now supported. By automating repeatable
processes and surfacing contextual insights, we
are increasing capacity for colleagues to focus
on client engagement and risk management. We
remain cognisant of AI’s impact on the broader
economy and continue to assess potential credit
risks and implications arising from AI-driven
disruption and structural change.
We have also continued to invest in our proprietary
platforms, and in 2025 we completed the full
roll-out of our Digital Savings Platform and made
significant progress in the delivery of new core
banking technology.
Capital strength and credit excellence
Our performance continues to be underpinned by
disciplined credit management. Our cost of risk
remained stable, reflecting consistent underwriting
standards and forward-looking approach to risk
management. We use data, technology and AI to
proactively manage credit risk, supported by a
comprehensive set of early warning indicators that
enable us to identify potential issues early
and act decisively. This approach underpins our
ability to deliver attractive risk-adjusted returns
through different market conditions.
We continue to benefit from a well-diversified
deposit base, access to multiple funding sources
and a strong capital and liquidity position. The
early repayment of the TFSME facility in July
reflects the strength and flexibility of our
balance sheet.
We remain focused on disciplined capital
management, allocating it to opportunities that
meet our return and risk criteria while preserving
balance sheet strength.
Entrepreneurial mindset and culture
Our strategy is underpinned by a performance-
driven, entrepreneurial culture and the commitment
of our people. We empower teams to innovate
and continuously develop our propositions, while
maintaining clear accountability and strong risk
discipline, which is critical to delivering consistent
results over time. We believe this culture is a source
of competitive advantage, and continue to invest
in our people to support our ability to attract,
develop and retain exceptional talent.
Looking ahead
As we look ahead, we remain focused
on delivering the guidance we set at IPO.
We enter 2026 with clear priorities and a
resilient, scalable platform.
A key strategic priority for 2026 and
beyond will be sustained, targeted
investment in technology and data.
By embedding AI into our model and
culture, we are enhancing operating
efficiency, credit capability and
portfolio resilience.
As a listed company, we are well
positioned to continue delivering
disciplined growth and sustainable
risk-adjusted returns for shareholders,
while supporting our customers and
contributing to economic growth
across the UK.
Marcelino Castrillo
Chief Executive Officer
Shawbrook Group plc
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Annual Report and Accounts 2025
12
FINANCIAL STATEMENTS
CLIMATE REPORT
CORPORATE GOVERNANCE REPORT
RISK REPORT
STRATEGIC REPORT